Troubleshooting

My AI Client cannot see a file

My AI Client cannot see a file

  • Check that the file is a Company File or the Member’s own Personal File.
  • Verify the MCP Connection is linked to the right Workspace.
  • Confirm the file format is supported for reading.

A Procedure refuses to run

  • Make sure every Required Input is satisfied.
  • Check for Missing Requirements reported by the Procedure Authoring Tool.
  • Confirm the Procedure has been published by an Owner.

An Integration is not returning data

  • Verify the Integration is connected for the correct scope.
  • Check that the Integration Secret is still valid.
  • Review whether the data is exposed as scoped text rather than embedded files.

I see an AI-Actionable Error

AI-Actionable Errors explain what went wrong and what to do next. Follow the next guidance in the error response. For operation-specific errors, see the AI-Actionable Error Catalog.